Good Morning Kerry-Ann,
Thanks again for the sterling service!
I just want to mention that out of all the companies I have dealt with at the house that your company’s service was definitely one of the best companies.
Please can you let your manager that we were EXTREMELY HAPPY AND SATISFIED with the installation on our frameless door.
Hi Chris, Thank you once again for the sterling job done by your guys! They worked very neatly and cleaned up where they messed. J I’m very impressed! …
“I would like to thank you and your team of installers for the high level of professionalism during the installation of the frameless glass doors at my house this past Saturday. Thanking you ever so much for your assistance.”
The company who installed our glass was Cover Frameless Glass. I wish I could find some more areas to use them as they are quite simply the best service providers in the Cape. I have never come across a company as-efficient and friendly, and if you have any issues they seem to have a same-day response to fix anything (we’ve only needed this once in the wo years we’ve had them and only for a minor issue). Their superb contact is: Maritza Syfert…. I apologise for gushing about them so much, but really nothing short of outstanding. You may have to wait some time for the glass to be cut to size etc, but once that’s done the installation and back-up is a breeze.This is an expensive exercise, but as you can see from our house (and my folks) it adds a new useable room to your house and is so so worth the expense.
To Cover Frameless Glass We have appreciated the friendly business relationship we have had with your company. We are very pleased with over Cover System and would recommend it to other because it definitely is a top quality product for just about any type of enclosure. Thank you once again for your efficiency and friendly service.
I just wanted to inform you that I am on the body corporate at my complex in Bougain Villas and I am pushing hard to see if we can get you chosen as the preferred installer for anyone that wants work done in Bougain Villas . As I am sitting on the Body Corporate I am involved in all the requests for approvals and I will highly recommend to the potential customers to make contact with you and get a quote . This is all because of the excellent service I have received from your company and I have no hesitation to recommend you.
Dear Leonie We want to take this opportunity to convey how happy we are with the new glass doors you installed in the lounge of our home at Zimbali Coast Resort. We were extremely pleased with the professionalism of your employees and the quality of their workmanship. Again, thank you for your wonderful service and we look forward to doing business with you in the future.
Hi Fiona, Please find pop attached for final payment. Thank you for your great service and our beautiful stacking doors. It has been a pleasure dealing with Cover Frameless Glass. Thank you.
It is with pleasure that I send this message to congratulate all that were involved in the installation of your product at my home. The product has exceeded my expectations, the professional attitude of all involved was of the highest standard and I am fully satisfied with the outcome.Please extend my thanks and appreciation to those involved.
Hi Adel The level of service we received from Cover Frameless Glass was of a very high standard! It was such a pleasure to work with everyone involved! Adel was always prepared to listen and give advice. The installation teams arrived timeously, carried out their work in a very professional way and left us with superior products! We are loving everything we ordered! Thank you.
Maritza Baie dankie vir die uitstekende werk gedoen! Dit is lekker om met mense soos julle te werk!
Many thanks for completing the installation just in time. Your team worked really well, you can be proud of working for such a fine company. Use me as a reference anytime.
“Hi Ashnie Just want to recommend both you and the staff on the good service I received and the high level of workmanship The product knowledge of your workmen is unbelievable and it is indeed a pleasure to deal with such a reputable company and I will definitely recommend you.”
Unfortunately I returned home later than I expected today (Friday) and missed seeing Elliot and his team prior to their departure, after the completion of enclosing the downstairs patio. I would like to commend Elliot for his work, and that of his team, which is carried out in such a meticulous, neat and conscientious manner. These days it is fairly unusual to find such an accomplished employee who is so responsible and courteous.Please send my best wishes to Candice, she did a thorough job in keeping communication lines open.It has been an absolute pleasure dealing with you and your company and I shall miss our interesting conversations, not to mention the often much needed advice given.Wishing you and your company all the best in the coming year.
Beste Adelle, Bure van ons het ‘n tydjie gelede by ons huis verby gestap en die die framless deure gesien en met ons kom gesels oor of hul glas of shutters moet insit. Natuurlik het ons vir hul op al die voordele van die glasdeure gewys en hul jul kontakbesonderhede gegee, maar toe was jou werkers nog besig en ons het hul genooi om te kom kyk as die werk klaar is. Gister was hul by ons en Hannie het hul al die fynere puntjies uitgewys waar ons oorspronklik foute gemaak het, wat hul baie waardeer het. Sy het ook aan hul genoem dat ons ‘n goedkoper kwotasie kon gekry het by iemand anders, maar hulle werk nie so netjies soos julle s’n gevind het nie. Jul na-sorg diens is ook genoem, en ons glo ons het hul so beinvloed dat hul nou beslis van julle gaan gebruik maak. Ek hoop jul neem ons “lofsang” en moeite in ag met jul werk hier by ons, want ons is seker ons kan vorentoe vir jul nog werk gee. ‘n Vriend van my wat saam met my gholf speel gaan nou juis ‘n huis laer in die straat af bou en het al na ons bybehore kom kyk, maar toe was die shutters nog op. Nou kan ek hom op die framless deure wys.
“Hi Kerry, The doors are great and they look very nice, thank you. Attached final payment.
Thanks for all the help – and the systems are working fantastically by the way! At Cover Frameless Glass you strive to satisfy your clients’ needs and surpassed mine.
Good Morning Kerry-Ann, I thank you for the installation and completing the job. It looks stunning. THANKS once again!
Baie dankie vir uitstekende diens. Dra ons dank asseblief ook oor aan Kerry, Andre, Gert en Anthony.
Hi Kerry-Ann, I have had such a good laugh it’s the first time that I had to sign on line, I had to redo three times. When you our age this is a treat.
Once again many thanks for everything you have done. I must tell you something this has been one on the best COMPANIES I HAVE EVER HAD THE PRIVLEDGE TO DO BUSINESS WITH SINCE I HAVE BEEN IN CAPE TOWN and this has been for the last fifteen years.
I phoned your office today and I have never had such professional treatment from the lady at your reception please congratulate her and the Company. From the tome I met you were such a pleasure to deal with CONGRATULATIONS MY GIRL YOU WILL GO FAR.
It was a pleasure dealing with your staff, a great bunch of guys, thank you for that and I hope you will convey to whoever needs to know that you can be proud of your staff.
Hi I trust that all is well. Percy has been fantastic and represented your company most effectively… We always strive to Exceed your Expectations!
Many thanks for a job well done!
Your installation team was awesome!
Hi Fiona Ah thanks ever so much for this. And again I cannot say thank you enoughfor the installation it is truly amazing. Kind regards Phyll
It is not often that I have the occasion to thank a service provider for work done!Please convey our sincere thanks and appreciation to Ryan and his team for their exceptional performance and attention to detail in completing the work at 68 Robberg Road.Albert is a good salesman too!
Even after just the first day of the installation we are impressed.Elliot and team seem to be stars! Apart from their obvious skill for what is clearly a specialized job, they are very pleasant guys. We were also very impressed at how they cleaned up as they worked and how they cleaned and left the site at the end of the day. The product is also looking good and we think that the colour choice is perfect. This is going to make a huge difference to our patio living!
Hi Dawn Hope you are well. We are enjoying our little “covered glass sonstoepie” and adds a love of warmth to our home. The best thing that we could have done. Thanks so much for all your help…
Hi Adele, I am delighted with my finished glass doors. Thank you to your two men who installed them. They have done a wonderful job. They were most professional and vry efficient. i would recommend their work without a doubt. It has been a pleasure working with you and your company.
Fiona, Thank you so much for sending Benny to look at the glass doors. He noted that a couple of things had to be changed..he moved the plastic from the first glass to the outside of the second door and his expert knowledge helped us so much as he was able to fit the locking door absolutely perfectly and the scraping of the floor has been rectified. The squeaking has also stopped… Bless you and your firm for outstanding service.
“Baie baie dankie vir die werk wat julle gedoen het en dat julle teruggekom het om alles te fix – met ons bouery het ons nog nooit sulke diens van enige iemand gekry nie (al het dit n tydjie geduur!). Julle sal hopelik bly wees om te hoor dat ek julle aangeraai het vir ‘n vriendin hier in die Canyon”
Dear Maritza – My Mom has sent us some photos of the CFG system as well as the shower enclosure. It looks fantastic. Thank you ….Once again thank you for being so professional in your dealings with us.
After four and a half years, we had the weather strips replaced on our patio doors in August 2012 There was a slight adjustment to be made and as a bracket pulled out,. Thabo Maake arrived this morning, and in two minutes he put my mind at rest. he will be returning to replace the bracket as the rivets had pulled out.. What a pleasure to deal with him. Once again I write to thank you for outstanding service, guidance and attention we received….it is a pleasure to deal with your staff and company. Fiona at your Midrand office, is always obliging and does her best to ‘make things’ happen. I cannot tell you how useful the enclosed patio had been….a real blessing with the grandchildren.
I just wanted to let you know that I am very impressed with the service from Cover.Your guys that are busy with the installation are very hard working, knowledgable and clean.As you are aware we are busy with major renovations and your team is probably the most efficient and professional we have had.The door in the lounge is complete and I think it is brilliant and can’t wait for the dining room and the playroom doors to be complete.Many thanks again and please pass on my thanks to your team.
Dit lyk sooo mooi al klaar & ek moet vir jou sê julle span se werk is soo professioneel & netjies, julle het voorwaar ‘n besigheid & mense om op trots te wees!
Dear Werner, I am writing this to you to thank you for the very professional way you attended to our glass door problem. As you may be aware we had tried 2 other firms to help with our problem and all we got was very poor workmanship, as they did not know how to fix our problem. Then we were charged an exorbitant fee with a promise of a year’s guarantee. We continued to have problems and they reneged on their promise to attend to our doors for 12 months. Then we found another man who admitted he did not know how to fix the glass door problem…but tried anyway. Eventually we phoned the previous owner of our unit ..which we should have done in the first place…and he gave us your name. We dealt with Fiona and she was VERY helpful and kind, taking in to account that we did not pay you up front …but promised to pay when the work was completed..which we did. You sent Cornelius who assessed our problem and today your team came and attended to the problem in a very professional way…they worked quickly and quietly and the doors are now working perfectly again. Thank you for your assistance and for the way Fiona related to us.
I wish to place on record how satisfied I was with workmanship provided by your staff who completed the installation.The team were very courteous and tidy workers. I have no hesitation in recommending your Company in the future.
Congratulation on your promotion I can see from the way you dealt with your customers that you worked very hard to please! There was nothing we needed from your company as the work was carried out very satisfactory. You can imagine how nervous my wife and I were especially having to rely on you having to do the work unsupervised by us as absentee owners. Your team did an excellent job and I was particularly impressed with the cleanliness during and after the job. When we finally got home we were visited by one of your senior team member(Chris) to find out if we were happy with the finished product , we of course were delighted and would recommend your services to anybody who is looking for a similar service.I am attaching the final payment we were told to make by Chris maybe he gave us the wrong invoice but this is what he wrote and we paid it immediately as you can see.Good luck in your new position!
Nick, I would like to congratulate you and your team for a job well done. I am really impressed with the product, it stood up to very strong winds and theses doors are airtight. The other thing that impressed me was the level of service, quick efficient clean and courteous. Thank you for a job well done.
Thank you for an excellent job done – I am SO pleased with my glass door – your team on site today did a fantastic job. All the best,
To ALL the wonderful staff at Cover Frameless Glass! The closure of my balcony at Oasis Palme Vue has just been such an easy ride due to the friendly, respectful and competent people who did all the hard work with the utmost skilfulness and dedication. The finished product is of the highest quality and a joy to have.
Sliding the panels is made so easy, even for me as an older lady, I really feel so secure and safe and can now enjoy my balcony to the utmost. Gold medals to all of you as well as the product you sell!
Hi Kerry, Thanks for the great work – we are very happy!
Hi Kerry, it looks lovely. Thank you so much for the great and professional service.
Dear Adel, I would also like to extend my gratitude to you and Pierre for expediting the manufacturing and installation of the balcony. Well communicated and accurate expectations made.
Seriously, you said that I wouldn’t be sorry and I sure ain’t! I just love my door and have really been impressed with your service as a company – definitely good reviews coming your way when this reno is done.
Thank you for the thorough and professional job done. We are delighted with the doors.
Please convey our thanks to Andre and all concerned for an excellent job and the professional service.
Thanks for the quick response to my problem. Your workmen were here promptly and sorted it out in 2 minutes.
Thank you very much for finishing the installation yesterday. We are very happy with our door, and is already enjoying the view over the garden.
“I am thrilled with the enclosure. It has made a great difference to my unit and it is like sitting on Durban beach in the middle of summer!”
I would like to express my sincere appreciation for the unbelievably professional job done by your company to my house in Nottingham Road. Your three workers, Neville, Xolani Gwala and Avinish were outstanding. The end result is absolutely fantastic and I am so thrilled with my new veranda. I have created two new rooms, which are warm and sunny in the day and cozy at night as have put in two jet masters as well. Many people have commented on how beautiful it is and how well the glass fits it – doesn’t look like an add on at all. It looks perfect.I will continue to advertise for you and hope you get more clients on the strength of a job very well done.
Thank you very much too to Leonie who went beyond the bounds of duty to help at all times.
Pleasure to confirm your technician’s did a great job on Thursday and I am satisfied with the quality and repair to the glass door concerned. Thank you for your service and I have no problem recommending your product should I be consulted in the future. Richard P Bettison
I am sorry that I am only getting to you now, but I have been away for a few days. I would like it to go on record that I am very satisfied, in fact delighted with my frameless window and it is much admired by my fellow bowlers who were interested in seeing it being installed. I feel one must not only write to complain but also give praise where it is due ! I would like also to congratulate you on a fine working team, it was a pleasure doing business with them. Karl was very helpful and gave me a date that the work would be done, and he was true to his word, what a pleasure! His workmen were very polite and esp. Elliot was very exact in what he did, a very neat job, very well done! Thank you and I will enjoy the winter in my new “sun trap”.
My husband and I have just had the Cover frameless glass fitted, enclosing our patio, with the contract being completed today. We are so thrilled with the entire ‘job’…we thank you very much, and wish to compliment you on the team that worked with us for almost two weeks. Bryan O’Donnell, from your Midrand branch, was the manager, and his team consisted of three men, viz; Pule, Solly and Mpho. They were excellent, from their technique, general approach, manners and were thorough gentlemen. It was a pleasure to have them on our premises. With our sincere thanks once again.
I just wanted you to know that I was very pleased with the quality of service your company and more specifically Fiona provides. She was most responsiveness and the way she conducts customer service is complimentary. Going forward I will recommend your company to others because of the satisfaction I received in terms of your service as well as the quality of your products. Thank you again for your efforts Fiona, you really are a star! Werner, Fiona really needs a pat on the back. Thank you for your excellent service.
Ek verwys na die werk wat julle te Trengrovestraat 4 Stellenbosch gedoen het.Ek wil dit aan julle noem dat die werkspan ,bestaande uit drie persone ,hulle uiters goed van hulle taak gekwyt het.Behalwe dat hulle vriendelik,behulpsaam was, het hulle hul taak professioneel afgehandel.Dit was as klient n plesier om Cover Frameless Glass op ons perseel te he.well done. Dit was ook n plesier om van die begin met Adel en Carl te werk.Hulle het hul werk in n gemaklike professionele manier gedoen .Die feit dat Carl my altyd in kennis gestel het van hul werksprogram word waardeer.Dankie vir n baie moeilike taak wat uiters suksesvol afgehandel is.
Going the Extra Mile
Mon 8 Jun Really amazing service and aftercare received. Quality of shower installation on difficult design also surpassed expectation.
I would like to compliment Cover Frameless Glass on their product, service and after sales service. More so in particular, I hold Maritza Syfert responsible for our ongoing satisfaction with Cover Frameless Glass. What an asset you have in Maritza. She is totally professional, incredibly patient and kind and one of the most reliable people I have come across in the service industry. She is knowledgeable, totally efficient, and makes good on any promise or arrangement she makes.Maritza advised us on and sold us our glass enclosure system for our Bannockburn Unit in the V & A Waterfront development. Your technical guys then moved in and produced what was required. Maritza promised she would follow up and make sure we were happy after living with the system for a time. This she did.Our entire block along with two others in the complex has just finished being serviced and repainted. In the process of this having been done, dirt and paint scrapings etc found their way into the frame of our glass fitting. We called Maritza and asked her to quote for and organize a complete service for us to avoid any complications with our Cover Glass system. Not only did she expedite this, she organized this as a complimentary 1st service. Excellent after sales service! This is unheard of in most service industries. I will recommend Cover Frameless Glass to anyone for a fabulous Product and Service. Thank you Maritza!
Thanks for comming to sign off the installation of my glass with me today. I am absolutely delighted with the product and will certainly recommend it to anyone who asks. I was also delighted with the service given by the crew who installed the product. They were respectful and carefull around my apartment in general, cleaned up well afer themselves, always stuck to the timings they gave me, and did an excellent job of the installation itself. In addition to that I found them to be very pleasant individuals, and although sometimes it can be difficult having tradesmen around your property, these guys were no trouble at all. This is another reason that I will have no hesitation in recommending Cover Frameless Glass to any of my neighbours or friends. Please pass my thanks on again to the crew, and to everyone else I have dealt with at the company, even if it was only by email, when I was trying to organise payment and the installation date from the UK. Finally, thanks to you personally for the excellent communication I have had from you and for making it so easy for me to organise things from such a distance away.
We wish to take this opportunity to Thank the team, Management (Andrew), the lady on the switchboard / Reception and all Staff at your WestRand Branch for their courteous, professional, and efficient workmanship when they recently serviced the Frameless Glass Doors at our property situate at 13 Tulbagh Street, Brooklands Estate in Northcliff. From the moment we phoned looking for assistance, Management (Andrew) immediately scheduled a team to service our doors. The Team arrived punctually and they just delighted me with their determination to provide efficient service. They were particularly friendly and helpful. They even provided guidance and assistance with maintenance procedures, going forward. The very next day Andrew called to check that I was happy with the service. We had a “WOW” experience. In this day and age good, helpful and efficient service appears to be a luxury, so please extend my grateful Thanks and appreciation to your Team. Keep up the good work and rest assured that I will certainly recommend your Company to family and friends. Best Wishes for success
Thank you Kerry- Ann and team for your excellent service. All the way from start to finish.
Everyone was extremely professional and the workmanship of exceptional quality. Please also express our thanks to the installation team and Andre.
Hi Kerry, Thought I should message u and tell u how happy we are with the new Frameless Glass installation. They look amazing and operate even better. Thank u so much.
Thank you to you and your team for an incredible job done once again. It has been a great pleasure dealing with your company. Have a super weekend.
“Excellent service and an excellent product. I wanted some frameless stacking doors for my patio and apart from giving me a very competitive price Frameless Cover Glass really excelled with service.
The level of care with which communication was done when tendering and measuring up was great. I had no doubt as to what I was getting and why it was appropriate for my needs.
The chaps doing the installation were great, they had quite a job but were very efficient and extremely neat. There was no dust in my swimming pool a meter away!! I am really happy with the job and the service and would recommend them to anyone.”
Thanks so much to Cover Frameless Glass – will definitely recommend you guys… Excellent service – the guys on site were professional and know exactly what they are doing… You guys did the job in the timelines given and the product is awesome…
Please convey our Thanks and appreciation to all involved! We have a 21st party this weekend at our house and I can’t wait to “show off” our new Doors and Patio.
Many thanks for completing the installation just in time. Your team worked really well, you can be proud of working for such a fine company. Use me as a reference anytime.
What a change fitting Cover Frameless Glass doors to our patio pool area.